Changing Faces were current users of Salesforce but they wished to move their activities around the Skin Camouflage Service onto Salesforce.
Enable Changing Faces to:
- Manage, administrate, record and evaluate clients and their journey through the Skin Camouflage Service, including integration of client data from the website forms
- Manage the volunteers associated with the service from the point of recruitment, through training, and monitoring and recording their volunteering activity
- Run reports to monitor the quality of service delivery and outcomes for clients
- Join up effectively with the existing client service functions in Salesforce
- Customisation of existing Salesforce including new objects to record clinics and appointments
- Integration with FormAssembly app for various forms
- Workflows for automated outbound emails and internal task generation and field updates
- Set up of reports and dashboards
- Data transformation and data loading into Salesforce
Extending the use of Salesforce meant an improvement in the Client and Volunteer journey, reduced costs and a more efficient way of working for the team at Changing Faces.