Changing Faces

Case Management

Volunteering

Changing Faces is the UK’s leading charity for the 1.3 million people in the UK with a visible difference: a mark, scar or condition that makes them look different.

The Challenge

Changing Faces were current users of Salesforce but they wished to move their activities around the Skin Camouflage Service onto Salesforce.

Project Aims

Enable Changing Faces to:

  • Manage, administrate, record and evaluate clients and their journey through the Skin Camouflage Service, including integration of client data from the website forms
  • Manage the volunteers associated with the service from the point of recruitment, through training, and monitoring and recording their volunteering activity
  • Run reports to monitor the quality of service delivery and outcomes for clients
  • Join up effectively with the existing client service functions in Salesforce

The Solution

  • Customisation of existing Salesforce including new objects to record clinics and appointments
  • Integration with FormAssembly app for various forms
  • Workflows for automated outbound emails and internal task generation and field updates
  • Set up of reports and dashboards
  • Data transformation and data loading into Salesforce

Summary

Extending the use of Salesforce meant an improvement in the Client and Volunteer journey, reduced costs and a more efficient way of working for the team at Changing Faces.