CharityComms

Membership

CharityComms is the membership network for communications professionals working in UK charities. They’re here to help raise the standards of communications across the sector, to fly the flag for communications as a vital strategic function at the heart of charities, and to connect communications professionals through sharing best practice.

Charities can join CharityComms as organisational members, so that the whole comms team benefits, or professionals can join as individual members. They also have a number of corporate partners who are suppliers to the charity communications sector and who support our goal of improving the standards of communications for all charities.

CharityComms’ services include:

Membership
Events including conferences
Seminars and networking opportunities
Articles on all aspects of charity communications
AskCharity
Fortnightly eNews
Mentoring and other peer support
Special interest groups
Career Framework of core comms competencies
Digital Benchmark
Free job advertising
Supplier directory of corporate partners
LinkedIn Forums for communicators working in PR, creative and digital teams
Twitter updates

All of the above are managed using Salesforce.

Project Aims

CharityComms have been using Salesforce for a number of years but they were becoming increasingly frustrated by the lack of documentation and overall understanding of how the system was working for them. The system is business critical to CharityComms and they were looking for a trusted partner to address current issues and to work with moving forward.

The Solution

  • To establish key priorities first – so we focused on the issues that will have the greatest impact
  • Establish a more robust way of making changes to the system – always testing in a sandbox and client approval before moving any changes to the Live system
  • Realistic approach – not changing what works well and thinking long term as well as immediate needs
  • Enable and empower the client – providing a full explanation of what we are doing and why, train the client to make changes as appropriate so they can keep costs their down

CharityComms

“Giveclarity were able to grasp our complex systems really quickly and give us clear direction in how we should prioritize development. They are incredibly intuitive to our skills set and allow us to take on and manage work were appropriate whilst they retain the more complex development functions which works out very cost effective. The team are incredibly friendly, very patient and always provide a clear explanation of why they are approaching work in a particular way - this really does create a fantastic working relationship”