Today, 1 in 5 people around the world are still waiting for a Bible in their own language. Wycliffe works with urgency to provide universal access to the Bible, giving all people the chance to read, hear and respond to God’s word for themselves.
In 2017, Wycliffe migrated from Raisers Edge to Salesforce. This implementation (from here on referred to as ‘Salesforce 1’) used software for donor management that was unsuited to the needs of a British charity.
Robin Peake
“Everyone disliked Salesforce. Our processes were slow and our teams were frustrated.”
Robin Peake
“The wellbeing and happiness of our staff is really important to us and directly impacts their work. During our initial move to Salesforce we didn’t set our Supporter Care team up for success so this time around we really wanted to focus on how we process donations. The objective was to make their jobs easier so they could focus on more meaningful work.”
“Since the upgrade, we have a goal to thank 80% of our donors in 5 days, and we’re on track to achieving it. It’s something that’s very important to our Supporter Care team, and would not have been possible before the move to the Nonprofit Success Pack (NPSP) and FinDock.”
“We have zero regrets about choosing Giveclarity - they have the Salesforce expertise combined with exceptional project management skills which allowed us to understand fully what we were getting ourselves into, and keep on top of costs and timings. If we had to do it all again, we'd turn to them again in a heartbeat."
Eze Chiana
“When Wycliffe came to Giveclarity they already had Salesforce but were unhappy because they were still on the uninspiring Classic interface and their donation processing app was not fit for purpose. Alongside the team from Wycliffe, we derived immense fulfilment delivering the Salesforce 2 project which did not only have to succeed from the usual technical and functional aspects but also from an emotional one - winning back the hearts and minds of the users.”
