The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development. NYO’s mission is to work alongside teenage musicians to open up orchestral music and share it with their generation through three equal strands of musical activity, NYO Inspire, NYO Open, and the‘ world’s greatest orchestra of teenagers’, NYO, who power the wider community of activity.
Giveclarity developed a cohesive solution that leveraged the capabilities of the Salesforce Sales & Service Cloud, Experience Cloud, Salesforce NPSP and Marketing Cloud platforms. The project replaced and improved on the abilities of their legacy system (IMIS).
A single view and faster, easier processes all round.
Project Manager, NYO
Emma Keeling
“It was great to bridge the gap between the NYO and Giveclarity teams as a Project Manager/Task Master/Salesforce Consultant all rolled into one. The NYO users were so excited to be leaving behind their legacy system and having the support of both myself and Giveclarity gave them two points of contact that could work together to find the best Salesforce solutions for their requirements. The synergy that we were able to create was amazing, bringing out new features such as a donation flow that the individual giving team love!”
Project Manager, Giveclarity
Ada Ferko
“Within minutes of going live NYO had received a £500 donation that was processed from within Salesforce. They had queries/cases raised, which they were able to see immediately in Salesforce. The Fundraising coordinators mentioned that they are very happy with Salesforce. When they have receive a phone call, they are able to look up the person within seconds and respond accordingly to their needs. NYO are also able to batch load cheques a lot quicker than before.”
Project Manager, NYO
Emma Keeling
“It was great to bridge the gap between the NYO and Giveclarity teams as a Project Manager/Task Master/Salesforce Consultant all rolled into one. The NYO users were so excited to be leaving behind their legacy system and having the support of both myself and Giveclarity gave them two points of contact that could work together to find the best Salesforce solutions for their requirements. The synergy that we were able to create was amazing, bringing out new features such as a donation flow that the individual giving team love!”
Salesforce Consultant, Giveclarity
Anna Phillips
"Previously, NYO had to do a lot of manual work in Excel to manage interactions with musicians. Their new portal, built on Experience Cloud and the Program Management Module, supports the musician journey from initial application through participation to alumni. Musicians can log in and see their upcoming events, download project materials and other documents, complete online forms and pay their fees. NYO staff can now use Salesforce for every interaction with a young musician and track their progression within one platform. ”
