- Quick response time: we will respond within 1 business day and will aim to either resolve or provide you a plan of action within 2 business days
In a nutshell
We know your teams are busy and Salesforce isn't always the number one priority on their minds! That's why we offer a range of support plans to suit your specific needs.
We’ll provide help and answers to your Salesforce related questions, tailored reviews of Salesforce’s seasonal upgrades and you can even use your time for additional training, ensuring the continued success of your Salesforce implementation. All you do is raise a case detailing your questions, issue or changes required.
Why choose a Giveclarity support package?By choosing one of our support packages you'll benefit from all this:
- Expert Knowledge: a team of certified Salesforce consultants and developers available to address any issues you have, from the most basic to more complex issues
- Tailored to you: we build up our knowledge of your unique Salesforce set up so we appreciate your organisation's needs - all as part of your package
- Salesforce Updates: we provide a useful document highlighting some key features for each of the Salesforce releases (3 times a year)
- Success Reviews: we will check-in with you on a regular basis, advise you of new features and products from Salesforce or the community to help you achieve organisational value and get the most out of your investment with Salesforce and with Giveclarity.
- Flexibility: the plans are fully flexible – just one month notice for upgrade or downgrades (after the first three months of your contract)*
Some of our Support customers...
We support a wide range of charity clients from small to large, providing bespoke Salesforce support. Whether you are wanting to make the most of new features, troubleshoot issues, set up AppExchange apps or struggling with a report? Our flexible support plans mean you choose how best we can support you on your Salesforce journey.
Select the plan that works best for you and complete our brief enquiry form.
Support Hours p.a.
Success Reviews p.a.
(includes 5% discount)
Prices shown are for non-profit organisations, commercial rates apply. Please contact us for more information.
* All prices exclude VAT. Terms and conditions apply, contact us for more information.
Don't take our word for it...
Worldwide Cancer Research
“We were overjoyed with our consultant, who fixed the majority of our outstanding web integration issues in one day and the whole support team have been really responsive and helpful with our other ongoing bugs and issues.”
Senior Data & CRM Officer, Bipolar UK
"Excellent service! Essential support for any charity. Highly recommend."